Change blindness
“The problem is you want to see the change happen now”
That’s the sage advice that a director gave our team when we express frustration overseeing just a few people adopt a solution we’d just launched.
Change comes in many forms:
Sometimes it’s easily observable, like a light bulb turning on and off.
Other times change happens so gradually that you can’t perceive it or associate it with a precise moment in time.
In the case of the launch of our new solution, it was the latter:
We wanted in days what realistically needed months of training & change management.
If change doesn’t appear to be happening, ask yourself: is it because it’s really not happening, or because what you’re observing isn’t mapping to your expectations?
Figure out how to recognize the former; be mindful of how you can manage expectations to address the latter.
